volume control does not work on seri remote

Get help with your Siri Remote or Apple TV Remote

If you need help with volume or other features of Siri Remote or Apple TV Remote, you might need to program your Siri Remote or Apple TV Remote manually or make sure that HDMI-CEC is turned on.

Program your remote for volume

If volume control doesn’t work automatically, you can manually program your Siri Remote or Apple TV Remote:

1. On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control.
2. Select Learn New Device.
3. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.

Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, but can't control both simultaneously.

Make sure that HDMI-CEC is on

If some features don't work, check the following:

1. Make sure that your TV or receiver offers HDMI-CEC support. For help, ask the TV manufacturer or check the manual.
2. Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Since manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync." Here are some examples:

• LG: SimpLink
• Philips: EasyLink
• Samsung: Anynet+
• Sharp: Aquos Link
• Sony: BRAVIA Sync