audio delay in photos app

in saved videos from the telegram app, the sound lags on 0.5 sec behind the video. such a problem is not observed when saving from any other application and in the telegram itself is played without desynchronization. seems like the problem is in photos app. recorded videos do not have such a problem. what can i do? tried restart, doesn’t work

iPhone XR, iOS 15

Posted on Aug 29, 2022 11:24 AM

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1 reply

Aug 30, 2022 11:27 AM in response to jwjwnsksm

Hello jwjwnsksm,


Thanks for posting in Apple Support Communities. Testing in other apps was a great way to isolate this and it sounds like the issue with your videos is isolated to the specific app, Telegram.


In this case, use the following guidance from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support which can help resolve issues that occur only in a certain app.


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Kind regards.

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audio delay in photos app

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