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iPhone 4 Photo's & Video Rotating Sideways In Email

212062 Views 73 Replies Latest reply: Mar 19, 2014 1:42 PM by Dave Jo RSS
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TennisGuy007 Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 12, 2010 7:44 AM
When I take photo's & video's holding my iPhone 4 straight up and down (portrait mode), the iPhone 4 rotates photo's and video's sideways when emailed from iPhone to another person's email address. Has anyone else had this problem? The photo's & video's look perfect when viewing on the iPhone but turn out sideways when emailed.

I called Apple support about this and they said it was likely a software problem, but said not enough compliants have come in to push a priority fix for it. They said a future iOS update may fix the problem.

I spent $299 for my phone and I want this fixed. What recourse do I have? I've had the phone for about 6 weeks. Any advice?
iPhone 4, iOS 4, updated to iOS 4.0.1
  • JDark Level 1 Level 1 (0 points)
    I have the same problem. When I copy video over to my PC, if they were not shot in landscape mode at the correct orientation, they will either be upside down or sideways. The UI on the phone rotates with the physical orientation of the phone, however the video does not. Some have made the argument that this is the way it should be because you could be videoing upside down on purpose. However if this is the case they should have an option to turn this off if desired. At the least they should change the UI so that it is obvious when you are recording upside down or sideways.

    To add more confusion to this the correct landscape orientation is different depending on what camera is beind used on the iPhone 4. So if you are using the camera on the back of the phone the correct orientation is landscape with the home button on the right. If you are using the camera on the front of the phone the correct orientation is landscape with the home button on the left. Hopefully there will be a fix for this to at least be able to shoot video in portrait mode!
    iPhone 4, iOS 4, Windows 7
  • lilbunny0923 Level 1 Level 1 (0 points)
    Just wanted to let you know that I have this problem too. You are not alone. Looks like there are a bunch of people with this issue. Everyone says that all iphones are like this, but I got my IP4 a week ago, and before that I never had to rotate my 3G any certain way to get the pics to turn out the way I wanted. When I turn the ip4 sideways to take a pic, I want it to show as landscape in my camera roll...right now if I showed anyone my pics, they would have to crane their necks sideways to see my pics. Unacceptable.
  • rslygh Level 1 Level 1 (0 points)
    Same issue here with the few iPhones 4s we have. Any playback on a Windows PC is sideways, unless you're using Quicktime, which will play it in the correct orientation. The only workarounds I've found is either using Quicktime, or using Windows Live Movie Maker to rotate the video. The problem with Movie Maker is that you have to save it as a wmv after you've rotated it. .html
    Dell Optiplex 745, Windows Vista
  • MaximusT Level 1 Level 1 (25 points)
    I mostly work on Macs, so am not expert here.

    But I have had troubles with PCs reading the correct orientation of photos before.

    It might be that the Quicktime tag to tell your player the orientation is not read by your standard video player.
    When I open "vertical" videos in vlc they play wrongly rotated as you have.

    But Quicktime player plays them correctly.

    I would suggest this is not an iphone issue, but your video player not 'reading' all the quicktime tags.
    The best thing to do is contact the company that makes your video software and complaining to them.

    Or rotate with another program as described above.
    MacBook, Mac OS X (10.5.8), iPhone4
  • Tom Alperin Level 3 Level 3 (705 points)
    Currently Being Moderated
    Oct 5, 2010 8:08 PM (in response to rslygh)
    I don't have this issue. I am wondering how many people who have this problem are using Windows as I think that possibly some Windows software may not be recognizing the rotation. The iPhone may be using a method to indicate the orientation that some software does not recognize. I think that the reason some people don't see this problem is that if they are on a Mac, most video output is based on Quicktime. Agree with the work-around of using editing software to rotate the video.

    One question. If the orientation is already correct for you in Quicktime, how are you rotating it to make it correct in other programs, or do you just need to export it to fix it?

    If I am correct and it's a "rotation tag" that the iPhone uses to mark the rotation, I'm not sure there is an easy fix for them to implement, unless there's another way that the rotation can be marked that is more recognizable.

    I use a GoPro helmet cam for recording video as well and they recently added recording upside down to support mounting the camera different ways. I don't know if I'll ever use this though, because it's easier to flip the video in my desktop software than navigate to the setting on the camera.
    Mac Pro, Mac OS X (10.4.6)
  • sportinDaveyG Level 1 Level 1 (5 points)
    Went to Cedar Point yesterday and half my videos are upside down or sideways :/ anyway to fix this
    Custom, Its a Beast.
  • sportinDaveyG Level 1 Level 1 (5 points)
    n e one?
    Custom, Its a Beast.
  • EBSkater Level 2 Level 2 (490 points)
    MacBook Pro 13.3", Windows XP
  • XDacy Level 1 Level 1 (15 points)
    I just had this issue with one of my video clips from a recent wedding reception. I always shoot in landscape mode and all clips played back fine in MPEG Streamclip except for one of them. It plays with the video frame rotated 90 degrees CW. VLC on the other hand, plays the clip correctly. You are correct that there is some type of orientation flag bit in the file header. I just need to find and change it for this one clip.

    BTW, as for your GoPro camera, the upside down thing is useful if you want to 'hang' the camera from something. That way, your video is recorded right side up. I have a GoPro also and have used that new feature a couple times already.
    20" G5 Imac 1.8Ghz, Mac OS X (10.5.8), 2GB ram, 500GB internal, 160GB external
  • VibrantRedGT Level 1 Level 1 (30 points)
    I've had 3 phones and they all do this. I have to take my pictures in landscape so they are straight when I email them. It's so annoying.
    MAC, Mac OS X (10.5)
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