TennisGuy007

Q: iPhone 4 Photo's & Video Rotating Sideways In Email

When I take photo's & video's holding my iPhone 4 straight up and down (portrait mode), the iPhone 4 rotates photo's and video's sideways when emailed from iPhone to another person's email address. Has anyone else had this problem? The photo's & video's look perfect when viewing on the iPhone but turn out sideways when emailed.

I called Apple support about this and they said it was likely a software problem, but said not enough compliants have come in to push a priority fix for it. They said a future iOS update may fix the problem.

I spent $299 for my phone and I want this fixed. What recourse do I have? I've had the phone for about 6 weeks. Any advice?

iPhone 4, iOS 4, updated to iOS 4.0.1

Posted on Aug 12, 2010 7:44 AM

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Q: iPhone 4 Photo's & Video Rotating Sideways In Email

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  • by johninsj,

    johninsj johninsj Nov 2, 2010 1:45 PM in response to VibrantRedGT
    Level 1 (70 points)
    Nov 2, 2010 1:45 PM in response to VibrantRedGT
    Apple sets the jpeg meta tag for orientation when you shoot a photo, so if you hold the iphone upside down, or sideways, etc, the image (which is shot upside down or sideways, since the camera is upside down/sideways) knows it needs to flip/rotate the image when you look at it.

    Not all software honors the rotation settings. Gimp (which runs on everything, and is free) does.

    You can rotate images and save them, or learn to shoot photos with the iPhone in the correct orientation for non-rotated images. That would be with the home button to the right as you look at the screen.
  • by sn4p2k,

    sn4p2k sn4p2k Nov 2, 2010 4:38 PM in response to johninsj
    Level 4 (1,216 points)
    Nov 2, 2010 4:38 PM in response to johninsj
    this really doesnt help the problem the fact is if you take a picture normally in portraight mode and try to email it it shows correctly before you send the email but when the person receives it it turns it sideways
  • by rucyriusjohn,

    rucyriusjohn rucyriusjohn Nov 7, 2010 7:35 AM in response to TennisGuy007
    Level 1 (0 points)
    Nov 7, 2010 7:35 AM in response to TennisGuy007
    my problem is that when i brought video from my iphone 4 into final cut pro...the video that is shot in portrait mode is jumpy ..the video shot in landscapr mode is smooth...anybody?
    john
  • by galen.sonntag,

    galen.sonntag galen.sonntag Nov 13, 2010 7:47 AM in response to TennisGuy007
    Level 1 (0 points)
    Nov 13, 2010 7:47 AM in response to TennisGuy007
    My wife and I both have this issue as well. So why was this not a problem with my old 3G and my wife's old 3GS?
  • by budgiegurl,

    budgiegurl budgiegurl Dec 8, 2010 5:17 PM in response to sn4p2k
    Level 1 (0 points)
    Dec 8, 2010 5:17 PM in response to sn4p2k
    Yep. I have the same problem. The email draft on the iPhone 4 shows the picture upright -- but everyone gets it sideways. It has nothing to do with whether the recipient has a Mac or a PC. It must be a bug in the iPhone Mail program.

    Has anyone gotten a fix or a workaround from Apple?
  • by EBSkater,

    EBSkater EBSkater Dec 8, 2010 6:34 PM in response to budgiegurl
    Level 2 (490 points)
    Dec 8, 2010 6:34 PM in response to budgiegurl
    When people are having issues, and they go to a thread to find a solution, why don't they bother to read the entire thread, ESPECIALLY WHEN THE ANSWER IS IN THE THREAD!!!

    http://discussions.apple.com/message.jspa?messageID=12482172#12482172
  • by EricGAnderson,

    EricGAnderson EricGAnderson Dec 23, 2010 5:38 AM in response to TennisGuy007
    Level 1 (4 points)
    iPad
    Dec 23, 2010 5:38 AM in response to TennisGuy007
    I think I have the answer to why this rotation problem occurs. The Iphone 4 that I have establishes the orientation of the movie when you push the record button. If you push it with the camera in the wrong orientation, then the whole movie will be taken in the orientation that was established WHEN THE RECORD BUTTON WAS PUSHED. The answer I found is that you hold the camera in the orientation you want AS YOU PUSH THE RECORD BUTTON. You do not notice this problem while you take the movie, it is only apparent when you play it back.
  • by agiglbox,

    agiglbox agiglbox Dec 30, 2010 10:02 AM in response to TennisGuy007
    Level 1 (0 points)
    Dec 30, 2010 10:02 AM in response to TennisGuy007
    I use iPhone 3gs, with OS 4.0.2, and have the same problem.

    MMS messages have the correct orientation, but when photos taken in portrait mode are sent in emails, they arrive rotated to landscape mode.

    There is no way to correct for this in code, because you can not guess the user's original intentions.

    Apple: this is clearly a great oversight on your part, please elevate the priority on this problem.
  • by rslygh,

    rslygh rslygh Jan 7, 2011 10:34 AM in response to Tom Alperin
    Level 1 (0 points)
    Jan 7, 2011 10:34 AM in response to Tom Alperin
    Sorry, I guess I read your question too quickly. As you suspect, the iPhone uses the orientation flag, which Quicktime recognizes. That's why it works in Quicktime. There are still a lot of applications that don't recognize the orientation flag though, which is why you get the rotation. Those applications usually default to landscape mode in a particular direction, which tends to be landscape with the camera position in the upper left.

    The only real options at this point is to either always take photos or videos with the camera in the upper left while holding in landscape, or by setting the orientation explicitly by doing a rotate and resaving the image/video. The other option would be for all programs to utilize the orientation flag, but I'm sure it'll be a while before that happens.
  • by LittleRobotMan,

    LittleRobotMan LittleRobotMan Feb 15, 2011 4:23 AM in response to TennisGuy007
    Level 1 (0 points)
    Feb 15, 2011 4:23 AM in response to TennisGuy007
    I too have this issue with incorrect rotation; it's so basic and tedious. I buy the idea that certain applications don't read an orientation flag in order to display the correct rotation - but Safari not doing this…?

    Boo.
  • by Chrispydivine,

    Chrispydivine Chrispydivine Mar 15, 2011 5:42 AM in response to TennisGuy007
    Level 1 (0 points)
    Mar 15, 2011 5:42 AM in response to TennisGuy007
    Thank god I am not alone and not the only one annoyed. I recorded this amazing clip for YouTube and it came out flawless first take and its useless. I was hoping to find a fix but does not seem to be one. I guess I have to take the good with the bad. More good then bad.
  • by pixelator30,

    pixelator30 pixelator30 Mar 19, 2011 9:28 AM in response to TennisGuy007
    Level 1 (4 points)
    Mar 19, 2011 9:28 AM in response to TennisGuy007
    I have the same issue. I went on a vacation and took many photos with my iPhone running iOS 4.0. When I emailed them to my family and friends, orientation was wrong in several of them -- basically whenever I physically rotated the phone away from its standard orientation, the orientation is wrong. The thumbnails in gmail are correct, but when the image is opened in gmail (even on a Mac), the images are rotated (or even upside down).

    This is very annoying.

    Like several people wrote, the reason for this is that Apple is now no longer physically rotating the pixels (since iOS 4.0), but instead uses an orientation tag. The actual pixels under iOS 4.0 are in the wrong orientation -- and it is only the orientation tag that can save your viewer from displaying it wrong. Many viewers don't support such a tag, especially under Windows, so the tag gets ignored, and the image displays wrong. The old solution of physically rotating the pixels was actually a lot better!

    Apple, consider fixing this. Yes, it may take swallowing your pride and reverting back to the old pre-iOS 4.0 way (which worked perfectly!), but sometimes, this is exactly what it takes.

    I took beautiful photos and I am now frustrated that my friends and family cannot view them properly. There is no easy workaround -- half of the pictures I already took are in a wrong orientation and can't be fixed easily. For future images, basically I am stuck with remembering to take pictures in landscape. It is annoying to have such a constraint, on a phone equipped with accelerometers and boasting its smart orientation capabilities..
  • by pixelator30,

    pixelator30 pixelator30 Mar 19, 2011 9:33 AM in response to pixelator30
    Level 1 (4 points)
    Mar 19, 2011 9:33 AM in response to pixelator30
    Apple: or at least provide an option somewhere inside iOS 4.0 to turn the orientation tag usage off. That is, please make it possible to always physically rotate the pixels and not use the tag, for those users that want the iPhone photos to operate in this way. That would be a good compromise solution.
  • by David Kindler,

    David Kindler David Kindler Mar 23, 2011 8:29 PM in response to TennisGuy007
    Level 1 (5 points)
    Mar 23, 2011 8:29 PM in response to TennisGuy007
    Buy iMovie for $5, and it let's you rotate your video. I fixed my upside down problem like this. From now on I'll hold the button on the right! But iMovie is a good app anyway.
  • by pamsvqh,

    pamsvqh pamsvqh Oct 24, 2011 6:57 PM in response to rslygh
    Level 1 (0 points)
    Oct 24, 2011 6:57 PM in response to rslygh

    Same issue here with the few iPhones 4s we have. Any playback on a Windows PC is sideways, unless you're using Quicktime, which will play it in the correct orientation. The only workarounds I've found is either using Quicktime, or using Windows Live Movie Maker to rotate the video. The problem with Movie Maker is that you have to save it as a wmv after you've rotated it.

     

    Yay, Thank you rslygh! Just read your post, tried it and it worked for me in Quicktime. At least I can see my videos now without trying to sit sideways. Thanks Mate.

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