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Email display issues on iPhone 13

Can anyone advise why just some of my emails are looking like this after a reply on my iPhone 13? Looking specifically for the setting I need to update/change. Already tried closing down/resetting etc. Continues to display like this. Thanks!

iPhone 13 Pro

Posted on Aug 29, 2022 1:36 PM

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3 replies

Aug 30, 2022 12:27 PM in response to Vbjen77

Hi Vbjen77,


Thank you for participating in the Apple Support Communities. If you are having issues with how your email is being displayed, here are a few tips to help:


  1. Restart your device to see if refreshing the iOS will resolve the issue: Restart your iPhone - Apple Support
  2. Confirm that you are using the latest software version to rule out compatibility issues: Update your iPhone, iPad, or iPod touch - Apple Support
  3. If the issue is still not resolved, sign out and back into your email accounts to see if that helps.


Have a great day.



Aug 30, 2022 12:59 PM in response to Vbjen77

We're glad you had the opportunity to try those steps, Vbjen77.


To confirm, did you have the opportunity to sign out and back in to your email address for the Mail app? If not, those steps are listed below.


  1. "On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than on your iOS or iPadOS device.
  2. On your device, go to Settings > Mail, then tap Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again."


If you've already signed out and back in to your email or the issue continues, the next step would be to reach out to Apple if the issue only occurs on your iOS devices. You can find their contact details via the link below.


Contact - Official Apple Support


If the issue occurs if you were to sign in to the email providers website on a computer, the next step would be to reach out to your email provider for additional support.


Have a great day!

Aug 30, 2022 12:47 PM in response to Vbjen77

Hi Less, appreciate your response and we’ve already tried all that, per my post. Additionally, it not just a “my phone” issue. My spouses and moms phone show these emails the same way. It’s like the Apple mail app won’t format an email reply to an html original email or something like that. Any additional thoughts please?

Email display issues on iPhone 13

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