You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

šŸ’” Did you know?

āŗ If you can't accept iCloud Terms and Conditions... Learn more >

āŗ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

My Face ID is no longer working

How can I make my Face ID work again

Posted on Aug 29, 2022 1:56 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2022 3:47 PM

Follow these steps, testing after each step:


If that didnā€™t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ā–¶ļøŽ Start a Service Request. āš›ļø



Need more help?



Click ā–¶ļøŽ Check Repair Status. 🔧

2 replies
Question marked as Top-ranking reply

Aug 29, 2022 3:47 PM in response to olasunakanmi

Follow these steps, testing after each step:


If that didnā€™t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ā–¶ļøŽ Start a Service Request. āš›ļø



Need more help?



Click ā–¶ļøŽ Check Repair Status. 🔧

My Face ID is no longer working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.