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Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
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My brother gave me his old Apple Watch. He can’t remember his old Apple ID or password. How does he disconnect this watch, so that I can activate it with my iPhone?
Apple Watch Series 3, watchOS 7
See if he can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address he can think of.
Apple ID - How to find your Apple -
Other ways to find your Apple ID
He can check to see if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check to see if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.
If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If he has 2 Factor Authentication enabled, if he can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
If necessary, if he is the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
See if he can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address he can think of.
Apple ID - How to find your Apple -
Other ways to find your Apple ID
He can check to see if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check to see if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.
If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If he has 2 Factor Authentication enabled, if he can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
If necessary, if he is the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
My brother gave me his old Apple Watch. He can’t remember his old Apple ID or password. How does he disconnect this watch, so that I can activate it with my iPhone?
