SIM card

Greeting,

i’m sending you this e-mail to adresse a problem I’m facing with my SIM card.

Anytime I insert my SIM card the the network bar keep searching for signal without success even after removing it and re-inserting it

PS: i tried inserting another SIM card.

I made a diagnostic to fix the problem but no luck.

Please let me know how can i fix it or who should I contact in order to fix it.


Posted on Aug 30, 2022 2:20 PM

Reply
7 replies

Aug 31, 2022 11:05 PM in response to slim212

See -> How to find your Case or Repair ID

How to find your Case or Repair ID - Apple Support

 

👉 To find your Case or Repair ID for support, service, or repairs, sign into My Support with the same Apple ID that you used to start your support, service, or repair, then look under the Recent Activity section. 

 

Additional:

See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support


Turn Hotspot Off.


See also -> Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support




Aug 31, 2022 3:15 PM in response to slim212

that device had an icloud account and i can’t logging because i don’t have the password.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with own your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

 

The All Too Common SAD Reality of Buying a Used iPad/iPhone

The All Too Common SAD Reality of Buying … - Apple Community                                 

 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

Ask your money back if possible.



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