My AirTag will not complete the set up process on my iPhone.

My AirTag will not complete the set up process on my I phone. I worked through all advice on apple sites but nothing works


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Posted on Aug 30, 2022 4:23 PM

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Question marked as Top-ranking reply

Posted on Sep 1, 2022 8:51 AM

Car04, 


Let’s be sure we’re covering all our bases. 


If there are any updates available for your iPhone in Settings > General > Software Update, please create a backup and then install them. Update your iPhone, iPad, or iPod touch


Also, if you haven’t already, can we try setting up your AirTag on a different network. So Wi-Fi instead of cellular or vice versa. If you have VPN software installed, can we test with that removed temporarily? 


Can you let us know if you have an Apple ID that is managed for education? We ask because a managed Apple ID does not allow for AirTag set up. About Managed Apple IDs for education


Thanks. 

3 replies
Question marked as Top-ranking reply

Sep 1, 2022 8:51 AM in response to Car04

Car04, 


Let’s be sure we’re covering all our bases. 


If there are any updates available for your iPhone in Settings > General > Software Update, please create a backup and then install them. Update your iPhone, iPad, or iPod touch


Also, if you haven’t already, can we try setting up your AirTag on a different network. So Wi-Fi instead of cellular or vice versa. If you have VPN software installed, can we test with that removed temporarily? 


Can you let us know if you have an Apple ID that is managed for education? We ask because a managed Apple ID does not allow for AirTag set up. About Managed Apple IDs for education


Thanks. 

Aug 31, 2022 2:00 PM in response to Car04

Hi Car04,


We understand that you're unable to setup your AirTag. To clarify, are you receiving any type of error message? To ensure that we're covering all of our bases, have you completed these steps as well:

1. Make sure that your device is ready for setup.

2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 

3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.

4. Remove and then replace the battery in your AirTag.* 

5. If your AirTag still won't connect to your device, reset your AirTag

Learn what to do if you see a message that says the AirTag is connected to another Apple ID.

Click here for more details: Set up your AirTag using your iPhone, iPad, or iPod touch


Cheers!




Aug 31, 2022 10:53 PM in response to Grace2211

Thanks I’ve tried all that as I’ve googled and used you tube videos. The AirTag shows up and I name it etc but when it comes to set up it just spins then says taking too long and disappears. I’ve now carried this all out so often with no success. When I agree to the terms etc it is my details that is on the AirTag. Im now thinking there is a fault with it

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My AirTag will not complete the set up process on my iPhone.

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