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apple subscription issue

Hi,


I found out in my bank payment history that I am paying a subscription fee every month to apply but when I log into my apple account I cannot see that I have a subscription. If I try to remove this card to pay in my apple account, it says unable to remove because there is an active subscription on this account that requires at least one payment method on file. I just could not find this subscription and don't know how to cancel it.

iPad Pro, iPadOS 15

Posted on Aug 30, 2022 9:56 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2022 10:12 PM

Hi sonv0803,


Apple support's online articles (links below) may help:


How to see what you were charged for:

If you see 'apple.com/bill' on your billing statement - Apple Support


How to report a problem

https://reportaproblem.apple.com/?s=6


How to cancel a subscription

If you want to cancel a subscription from Apple – Apple Support (AU)


How to:

Request a refund for apps or content that you bought from Apple – Apple Support


If needed:

The Billing and Subscriptions Support Team

have a "Get Support" link (or an app) at the bottom of their webpage (link below::

Subscriptions and Billing - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Aug 30, 2022 10:12 PM in response to sonv0803

Hi sonv0803,


Apple support's online articles (links below) may help:


How to see what you were charged for:

If you see 'apple.com/bill' on your billing statement - Apple Support


How to report a problem

https://reportaproblem.apple.com/?s=6


How to cancel a subscription

If you want to cancel a subscription from Apple – Apple Support (AU)


How to:

Request a refund for apps or content that you bought from Apple – Apple Support


If needed:

The Billing and Subscriptions Support Team

have a "Get Support" link (or an app) at the bottom of their webpage (link below::

Subscriptions and Billing - Official Apple Support


All the best :-)

apple subscription issue

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