Back microphone issue

Hi there,


Im using my iPhone13 mini to record drum videos. When I use back camera(back microphone), sound on the video is cutting off and on. It looks like the back microphone doesn’t catch high frequency. It’s super frustrating for me as I can’t do my job. I tried all different settings and nothing has helped. I would appreciate any advice.


thanks in advance.

iPhone 13 Mini

Posted on Aug 31, 2022 10:51 AM

Reply
5 replies

Sep 3, 2022 12:29 PM in response to Matysdrummer

Matysdrummer,


As shown in the resource, "iPhone 13 and iPhone 13 mini - Technical Specifications - Apple," there is not a microphone

located on the back of your iPhone.


To ensure that we're covering all of our bases, please be sure to complete the following steps and test the issue again:

1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone. 

More details found here: If the microphones on your iPhone aren't working


If the issue persists, we suggest reaching out to Apple directly. Depending on your region, you may be able to connect with them here: Get Support


Best regards.


Sep 1, 2022 1:41 PM in response to Matysdrummer

Hey there, Matysdrummer.


Do you notice this only when recording drum videos or does this happen with any videos captured with the rear camera? Have you noticed this anywhere else? We want to make sure we fully understand what's going on.


If you haven't already, you can try the steps below to see if that may help resolve this issue:

  1. You could see if restarting your iPhone 13 mini helps: Restart your iPhone - Apple Support Restarting refreshes the iOS and can possibly help resolve issues.
  2. You'll want to ensure that your iPhone 13 mini is fully up-to-date: Update your iPhone, iPad, or iPod touch - Apple Support iOS updates can include issue fixes and sometimes resolve unexpected issues. If there is an update available, please make sure to backup first: How to back up your iPhone, iPad, and iPod touch - Apple Support


Let us know how those steps go or if you've already tried those.


Best wishes.

Sep 2, 2022 10:24 AM in response to Matysdrummer

Matysdrummer,


Thanks for giving those steps a try. Next, have you verified that the microphones aren't covered? 


You can use the image in the "External Buttons and Connectors" section in the following article to verify where the microphones are located. 


iPhone 13 and iPhone 13 mini - Technical Specifications - Apple


Since you've isolated the issue to the Camera app and recording videos, please try to Force the app to close.


If the original problem persists after trying our suggested troubleshooting steps, then give the steps here a try: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open.


Please provide us with specifics on what you see for more help if your issue has not been resolved, and we will continue from there.


Thanks for using the Apple Support Communities.


Cheers!

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Back microphone issue

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