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User profile for user: nickifer
nickifer Author
User level: Level 1
5 points

Brand new iMac won't power on

I have just unpacked a brand new iMac 24-inch, model A2438, and it simply won't power on. The cables are put in correctly, the plug is in the socket and on. The screen remains blank and black. There is no chime, nothing.


I have tried pressing the power button for different periods of time, using different plugs, unplugging the machine for different periods of time, and so on, and it simply does not respond.


There appears to be no damage to the machine.


This is not my first iMac so I am very confused. Is this a known issue with this model?

Posted on Sep 1, 2022 4:23 AM

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User profile for user: hcsitas
hcsitas
User level: Level 6
12,896 points

Posted on Sep 1, 2022 4:53 AM

Looks like worthy of sending back for a full refund, then purchasing another afresh. The other option is to schedule an in-store repair appointment. Option 1 IMO is better. Good luck!

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Brand new iMac won't power on

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