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I was charged for a subscription and it gave me an error. I don't have the subscription but it still charged me. How do I go about getting a refund? When I try to request one, it claims that the transaction has no receipt. What should I do?

Just want a refund at this point.

Posted on Sep 1, 2022 3:26 PM

Reply
2 replies

Sep 1, 2022 3:43 PM in response to MChik

 it claims that the transaction has no receipt. 

Check your mail box, when the invoice is from Apple.


See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)

 

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)


If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*You must request the refund within the refund period.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


❗️Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If the invoice is not from Apple,

Was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Also report to the police.

 


I was charged for a subscription and it gave me an error. I don't have the subscription but it still charged me. How do I go about getting a refund? When I try to request one, it claims that the transaction has no receipt. What should I do?

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