mylinguist Author

Level 1

17 points

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I get error message preauth.account_not_found.error.body when trying to connect to tmobile

Posted on Sep 2, 2022 1:38 PM

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iPhone - "Authentication Failed" messaged when trying to log into iTunes and/or App store Every time I try to log into iTunes or the App store with my iPhone, it gives me an error message: Authentication Failed. This is problematic because I can't install apps, and I can't install updates for my apps. I am using the correct Apple ID. (There is zero chance it's wrong.. it's definitely correct.) I am using the correct password. (There is zero chance it's wrong.. it's definitely correct.) I tried restarting my phone. I tried resetting my phone's network settings. I tried signing in using my cellular data instead of Wifi. I turned off the automatic date and time settings, verified the date/time was correct, tried to log into iTunes and the app store, got the same error message. Turned automatic date/time back on - it's still correct - and I still can't log into iTunes or the App store (same error message). I have spent hours watching YouTube videos, reading help articles, and none of the advice given fixes the problem. No matter what I try, I get the same error message: Authentication Failed. Admittedly, as I'm sure you guys can relate, I'm getting peeved off. Apple charges premium prices because their products are supposed to be user-friendly and work. But this issue is the opposite of user-friendly. :( If anyone knows how to fix this, I'd be super grateful.
4465 1

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Level 10

198,684 points

Sep 2, 2022 2:34 PM in response to mylinguist

mylinguist wrote:

I get error message preauth.account_not_found.error.body when trying to connect to tmobile

Contact tmobile.

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mylinguist Author

Level 1

17 points

Sep 2, 2022 2:37 PM in response to razmee209

I did and got no joy. Error looks like a Javascript error, and noone dared contact a coder. Thanks for the reply

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