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I can’t add money to my Suica in my wallet. The message that displays is “payment incomplete.” I have my credit cards and even Apple Cash that have all been utilized to no avail. How do I fix this? My wife has the same issue with her card/phone.
iPhone 13 Pro
May I know how do you use the virtual revolut mastercard? I can't add the single use virtual revolut mastercard to my apple pay and thus cannot top up the e-suica
May I know how do you use the virtual revolut mastercard? I can't add the single use virtual revolut mastercard to my apple pay and thus cannot top up the e-suica
Found this thread when trying to solve the same issue. I used Apple Card, which is MasterCard branded, and it worked
I found the following article and it does indeed explain and solve the issue. I have been able to use my Amex card. My Citi Visa was a no go.
Apple Pay Suica • PASMO Basic Troubleshooting
Apple Pay, Apple Pay Suica, iOS, iPhone, NFC-Felica, Transit 2017-10-24
Notice: Apple Pay recharge in Wallet app with USA issue VISA credit cards stopped working Friday, August 5 JST. The issue is ongoing. Recharge situations are different for the major card brands with USA issue VISA credit cards not working for Apple Pay PASMO, Apple Pay Suica, Google Pay Suica (Android Osaifu Keitai smartphones). European, Australian, Canadian and Hong Kong issue VISA credit cards appear to be similarly affected. The only workaround is to use a Mastercard or AMEX card:
Mobile PASMO / Mobile Suica support both say non-JP issue cards are officially supported for Wallet app recharge and there should be no problem. The official line is ‘contact your card issuer’. For reference be aware this is an Apple Pay issue, not a Suica App / PASMO App issue. Suica App / PASMO App only accept JP issue cards for app registration and use.
It’s not clear if the problem is with VISA, Apple Pay, Mobile Suica/PASMO or any part of the payments chain from merchant acquirer to payment processor. I contacted Wells Fargo card account support and ran a PASMO recharge attempt (failed) but support said no transaction activity was showing on their system despite a ‘good to go for all JP transactions’ VISA card status, Wells Fargo digital wallet support said it could be a ‘communication error’. I ran the same VISA recharge tests with Mobile PASMO and Suica live chat support, both said the card issuer side was not processing the transaction. Japanese tech journalist Junya Suzuki is looking into the issue, with luck we might get some clarity. (updated 2022-09-01 JST).
no works for me. apple card mastercard issued in states
I tried but , out of more than 10 virtual cards i requested, all are visa cards. I traveled to Osaka, the Nankai line from the airport to the city have 2 gantries for visa card. I managed to tap in with apple watch (linked to revolut visa card). For the Suica, I ended up topping up using cash as there is no other way to top up the physical card without using cash. Top-up at convenience stores has to be done via cash too (which is strange as you can buy stuff with card). I didn't manage to withdraw money in 7-11 or lawson, somehow the transaction always failed.
From the revolut app itself, after creating the virtual card it should give you an option to add to your wallet. That’s how I did it
I'm not able to recharge my Suica card in Apple Wallet via European Mastercard issued card as well. Created a VISA Revolut card, that didn't work either.
At the end, I was able to re-charge the SUICA with a virtual Revolut mastercard.
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Alaska
Adding Money to Suica in Apple Wallet Fail
