Safari can't open the page because the address is invalid query

Question

Safari can't open the page because the address is invalid query

I am trying to send information to the Portuguese tax office. The first page asks for all the details, no problem, then there is a continue button which takes you to a page where you can add documentary proof of the details entered, pdf files etc. When I click on this I get the message "Safari can't open the page because the address is invalid". The web site is legitimate, it is the Portuguese tax portal, and I have cleared the cache in Safari, as well as disabling extensions. This is on a Mac mini 2012 - not on your list of Macs so had to choose later model, running Catalina 10.15.7. Is there anything else I can do to overcome the problem. Incidentally I have tried using the same site in Brave and Chrome, and each time I am redirected to Safari which of course doesn't work.

Thanks in advance

Mac mini 2018 or later

Posted on Sep 4, 2022 4:31 AM

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Answer 1

dawngreg08

Community Specialist

Sep 5, 2022 10:42 AM in response to PuzzledAndrew

Hello PuzzledAndrew,

Welcome to Apple Support Communities!

If we understand your post correctly, you're getting a message that Safari can't open a page because the address is invalid. We'd like to help!

These solutions are for issues that affect Safari on Mac, including issues such as these:

A webpage is blank, doesn't show all of its content, or doesn't work as expected

You can't sign in to a webpage, despite using the correct sign-in information

A webpage asks you to remove or reset cookies

Safari slows down or stops responding

Solutions for Safari on iPhone and iPad are also available.

Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.

Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari.

Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Preferences. Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions.

Check Safari settings

The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Preferences. Then click Websites, Privacy, or Security to access these settings:

Websites settings. These settings can be configured for specific websites.

Privacy settings. These settings apply to all websites.

Security settings. These settings apply to all websites.

More troubleshooting steps can be found in this article: If Safari on Mac doesn't open a webpage or isn’t working as expected

Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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Safari can't open the page because the address is invalid query

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