Helping my friend to open her iphone because her ex boyfriend lock her iPhone using his iCloud but I don’t know how to fix it because I don’t have any idea his apple id

My friend is worrying how to open her iPhone 6 because her ex boyfriend has lock her phone and I don’t know how to help her

Posted on Sep 4, 2022 5:27 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2022 5:52 AM

Your friend is NOT going to be able to use the phone until the owner of the AppleID partially displayed on the “Activation Lock” screen cooperates.


The “Ex” will have to follow these steps:

How to remove Activation Lock - Apple Support


Not what she wants to hear … but the simple hard facts.


Another reason to NOT share a passcode w/ ANYONE.


The ONLY possible alternative … IF your friend can PROVE ownership of the phone to Apple, they can unlock the phone. (See link to “Activation Lock Support Request” near the end of the linked article)


2 replies
Question marked as Top-ranking reply

Sep 4, 2022 5:52 AM in response to Itssmeemary

Your friend is NOT going to be able to use the phone until the owner of the AppleID partially displayed on the “Activation Lock” screen cooperates.


The “Ex” will have to follow these steps:

How to remove Activation Lock - Apple Support


Not what she wants to hear … but the simple hard facts.


Another reason to NOT share a passcode w/ ANYONE.


The ONLY possible alternative … IF your friend can PROVE ownership of the phone to Apple, they can unlock the phone. (See link to “Activation Lock Support Request” near the end of the linked article)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Helping my friend to open her iphone because her ex boyfriend lock her iPhone using his iCloud but I don’t know how to fix it because I don’t have any idea his apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.