Downloading photos

Hi, I am trying to download photos from a Canon SLR memory chip to my iMac. I used to put in the chip into the back of my iMac and that isn't working now. What am I doing wrong?

iMac 21.5″, macOS 12.5

Posted on Sep 4, 2022 7:38 AM

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1 reply

Sep 4, 2022 9:08 AM in response to trishlh

Log into a new, basic, admin user account, Set up users, guests, and groups on Mac and see if the problem persists. This tells us if the problem is limited to your user account or is system wide.


Next boot into Safe Mode from your account according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Downloading photos

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