Where to put 6 digit verification code for apple id recovery

Hello balta-zar,

Welcome back to Apple Support Communities!

Since you've tried the steps in the Apple Support page but the issue remains, please reach out to an Apple Support Advisor for further assistance: Get Support

We're not able to look into your account details here for security reasons, only Apple Support can assist.

We hope this helps to resolve the account issue by getting you in touch with our Apple Support team.

Cheers!

Hello balta-zar,

Which process for resetting the password are they using? For example, did they use the iForgot website or are they resetting it from Settings/System Preferences, etc?

This page here can help out with the various ways to get the password reset: If you forgot your Apple ID password - Apple Support

If they're using the website, check to see if the page there is requesting the code in question.

Cheers.

Greetings balta-zar,

Once the necessary wait time is up, instructions will be sent on how to complete the account recovery.

Check out the information in the following article:

How to use account recovery when you can’t reset your Apple ID password - Apple Support

"When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID."

Kind regards.