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compre un telefono de segunda mano sin saber que tenia dueño

hola, compre un celular iphone 8 sin saber que era de un dueño anterior dejo su Apple ID puesto, alguien me puede decir si hay alguna manera de resetear o encontrar al dueño anterior ya que no tengo acceso al mail. tengo el imei. o para devolverlo o usarlo.

Posted on Sep 4, 2022 4:39 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2022 7:03 AM

I bought an iphone 8 cell phone without knowing that it belonged to a previous owner, I left his Apple ID on it, can someone tell me if there is any way to reset or find the previous owner since I do not have access to email. I have the imei. or to return or use it.


You must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with own your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

 

The All Too Common SAD Reality of Buying a Used iPad/iPhone

The All Too Common SAD Reality of Buying … - Apple Community                                 

 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

Ask your money back if possible.


1 reply
Question marked as Top-ranking reply

Sep 5, 2022 7:03 AM in response to ellocodeelcelularencontra88

I bought an iphone 8 cell phone without knowing that it belonged to a previous owner, I left his Apple ID on it, can someone tell me if there is any way to reset or find the previous owner since I do not have access to email. I have the imei. or to return or use it.


You must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with own your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

 

The All Too Common SAD Reality of Buying a Used iPad/iPhone

The All Too Common SAD Reality of Buying … - Apple Community                                 

 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

Ask your money back if possible.


compre un telefono de segunda mano sin saber que tenia dueño

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