The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I cannot open/preview files in my OneDrive folder unless they've been downloaded. Every time I attempt to open a file, I keep getting a "Couldn't communicate with a helper application."
MacBook Pro 14″, macOS 12.5
Sounds like you are not logged in to OneDrive.
When clicking on the menu extra, do you see the expected status? "Your Files are Synced". Do you see an X on the menu extra suggesting that the sync is paused? What happens when you reboot? Does OneDrive log in automatically?
R-
I confirmed the files are synced, but somehow the error persists.
couldn't communicate with helper application
