Loss of emails from hotmail account when transferring data to new Iphone 13 from old SE

I have just done the transfer of settings and data from my old SE to a new iPhone 13 using the fast bluetooth method described on the Apple website. All seemed to go well until I checked my hotmail account and noticed that a whole month of emails had disappeared. These were not in the deleted folder of hotmail, so had just vanished. Also, my favourites in safari had disappeared although I managed to re-instate these from iCloud. Any ideas why this happened???

Posted on Sep 5, 2022 11:39 AM

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Posted on Sep 5, 2022 11:42 AM

Emails are not backed up, restored or transferred; they are downloaded from the email server after you add the account to the new phone. The same is true for contacts and calendars; for all of these the master copy is on the email provider’s server.


Log in to Hotmail on the web and see if the messages are visible in the webmail interface.

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Sep 5, 2022 11:42 AM in response to JAD2014

Emails are not backed up, restored or transferred; they are downloaded from the email server after you add the account to the new phone. The same is true for contacts and calendars; for all of these the master copy is on the email provider’s server.


Log in to Hotmail on the web and see if the messages are visible in the webmail interface.

Sep 5, 2022 2:33 PM in response to JAD2014

Transferring from one phone to another does not add or delete any email, it fact, it doesn’t touch email accounts at all, so that isn’t why the emails disappeared. If it happened around the same time that is a coincidence. Transferring doesn’t change anything on the phone that is the source; whatever was on it before the transfer is still on it after the transfer.

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Loss of emails from hotmail account when transferring data to new Iphone 13 from old SE

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