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Macbook Pro 2020 13" not Shut Down

I'm using macOS monterey v12.5.1(21G83).

When I'm shut down my macbook it's goes to auto restart.

And if I flip off my screen it's stuck 5-6 seconds screen not off (this time mouse and keyboard working but screen not responded) and then lock screen comes up and after login I see all previously running program restarted.

Then I erase my disk and re-install OS monterey v12.5.1(21G83) but issue was not fixed.



Here is the log:


panic(cpu 1 caller 0xfffffe001eab6b00): Halt/Restart Timed Out @IOPlatformExpert.cpp:883
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 21G83
Kernel version: Darwin Kernel Version 21.6.0: Wed Aug 10 14:28:35 PDT 2022; root:xnu-8020.141.5~2/RELEASE_ARM64_T8101
Fileset Kernelcache UUID: 8717C09A06C825DAD6BD67DF56C53A04
Kernel UUID: BC97BA71-6E6A-35ED-9323-0D12CBE0FD9A
iBoot version: iBoot-7459.141.1
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x0000000016990000
KernelCache base:  0xfffffe001d994000
Kernel slide:      0x0000000017140000
Kernel text base:  0xfffffe001e144000
Kernel text exec slide: 0x0000000017228000
Kernel text exec base:  0xfffffe001e22c000
mach_absolute_time: 0x8dcdf720fc
Epoch Time:        sec       usec
  Boot    : 0x6316aea9 0x000e7898
  Sleep   : 0x00000000 0x00000000
  Wake    : 0x00000000 0x00000000
  Calendar: 0x631711c4 0x000e87e0


Zone info:
  Zone map: 0xfffffe1000730000 - 0xfffffe3000730000
  . VM    : 0xfffffe1000730000 - 0xfffffe14cd3fc000
  . RO    : 0xfffffe14cd3fc000 - 0xfffffe1666d94000
  . GEN0  : 0xfffffe1666d94000 - 0xfffffe1b33a60000
  . GEN1  : 0xfffffe1b33a60000 - 0xfffffe200072c000
  . GEN2  : 0xfffffe200072c000 - 0xfffffe24cd3f8000
  . GEN3  : 0xfffffe24cd3f8000 - 0xfffffe299a0c4000
  . DATA  : 0xfffffe299a0c4000 - 0xfffffe3000730000
  Metadata: 0xfffffe3efd568000 - 0xfffffe3f05568000
  Bitmaps : 0xfffffe3f05568000 - 0xfffffe3f08168000


CORE 0 recently retired instr at 0xfffffe001e3c4388
CORE 1 recently retired instr at 0xfffffe001e3c2dac
CORE 2 recently retired instr at 0xfffffe001e3c4388
CORE 3 recently retired instr at 0xfffffe001e3c4388
CORE 4 recently retired instr at 0xfffffe001e3c438c
CORE 5 recently retired instr at 0xfffffe001e3c438c
CORE 6 recently retired instr at 0xfffffe001e3c438c
CORE 7 recently retired instr at 0xfffffe001e3c438c
CORE 0 PVH locks held: None
CORE 1 PVH locks held: None
CORE 2 PVH locks held: None
CORE 3 PVH locks held: None
CORE 4 PVH locks held: None
CORE 5 PVH locks held: None
CORE 6 PVH locks held: None
CORE 7 PVH locks held: None
CORE 0: PC=0xfffffe001e3bf8c0, LR=0xfffffe001e3bf8bc, FP=0xfffffe4c8fa33e90
CORE 1 is the one that panicked. Check the full backtrace for details.
CORE 2: PC=0xfffffe001e3bf8c0, LR=0xfffffe001e3bf8bc, FP=0xfffffe4c8fe6be90
CORE 3: PC=0xfffffe001e3bf8c0, LR=0xfffffe001e3bf8bc, FP=0xfffffe3f15443e90
CORE 4: PC=0xfffffe001e2bb0f4, LR=0xfffffe001e2bb0f4, FP=0xfffffe3f164d3f00
CORE 5: PC=0xfffffe001e2bb0f4, LR=0xfffffe001e2bb0f4, FP=0xfffffe3f16d63f00
CORE 6: PC=0xfffffe001e2bb0f4, LR=0xfffffe001e2bb0f4, FP=0xfffffe3f160ebf00
CORE 7: PC=0xfffffe001e2bb0f4, LR=0xfffffe001e2bb0f4, FP=0xfffffe3f166f3f00
Compressor Info: 0% of compressed pages limit (OK) and 2% of segments limit (OK) with 1 swapfiles and OK swap space
Panicked task 0xfffffe1666e10678: 0 pages, 459 threads: pid 0: kernel_task
Panicked thread: 0xfffffe1b35b7a8a0, backtrace: 0xfffffe3f16633710, tid: 3302
		  lr: 0xfffffe001e2853a0  fp: 0xfffffe3f16633780
		  lr: 0xfffffe001e285068  fp: 0xfffffe3f166337f0
		  lr: 0xfffffe001e3ca9a0  fp: 0xfffffe3f16633810
		  lr: 0xfffffe001e3bcc0c  fp: 0xfffffe3f16633880
		  lr: 0xfffffe001e3ba7f0  fp: 0xfffffe3f16633940
		  lr: 0xfffffe001e2337f8  fp: 0xfffffe3f16633950
		  lr: 0xfffffe001e284cf0  fp: 0xfffffe3f16633cf0
		  lr: 0xfffffe001e284cf0  fp: 0xfffffe3f16633d60
		  lr: 0xfffffe001eaac6bc  fp: 0xfffffe3f16633d80
		  lr: 0xfffffe001eab6b00  fp: 0xfffffe3f16633da0
		  lr: 0xfffffe001e2d9520  fp: 0xfffffe3f16633e20
		  lr: 0xfffffe001e2da680  fp: 0xfffffe3f16633f20
		  lr: 0xfffffe001e23ce78  fp: 0x0000000000000000


last started kext at 444105423: com.apple.iokit.IOAVBFamily	1040.6 (addr 0xfffffe001de6c170, size 27664)
loaded kexts:
com.apple.filesystems.autofs	3.0
com.apple.driver.AppleTopCaseHIDEventDriver	5450.8
com.apple.driver.AppleBiometricServices	1
com.apple.driver.CoreKDL	1
....................................

** Stackshot Succeeded ** Bytes Traced 43123 (Uncompressed 151776) **

MacBook Pro 13″, macOS 12.5

Posted on Sep 6, 2022 2:30 AM

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1 reply

Sep 7, 2022 11:26 AM in response to shiblesadik

Hey shiblesadik,


It looks like your Mac is experiencing a kernel panic.


There are a few things that could be causing this occur. This article outlines the steps you can take to attempt to resolve that: If your Mac restarts and a message appears - Apple Support


"

  1. Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
  2. Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
  3. Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
  4. If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
  5. Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac.
  6. If the suggestions above don’t help, try reinstalling macOS."


Thanks!

Macbook Pro 2020 13" not Shut Down

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