Why can’t I verify my identity?
Why can’t I verify for Apple Pay?
iPhone 12
User profile for user:
claire504
User level:
Community Specialist
Hi there, Lacey0626.
We're unable to speculate exactly why you're unable to verify your identity, but the information below, from the following article might be helpful for you: Identity verification for Apple Card or Apple Cash - Apple Support
"What if you don't have the information that you need to verify your identity
If your identity is unable to be verified, you won't be able to use all the features of Apple Cash, including sending and receiving money and adding money to your Apple Cash balance.
You can use the money on your Apple Cash account to make purchases in stores, in apps, and on the web, and you can transfer money to your bank."
The article above also has other information about verifying your identity for Apple Cash. We hope that helps.
Take care.