Apple Event: May 7th at 7 am PT
My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. How does one fix this?
Apple TV 4K, tvOS 15
I had this problem today 9/9/2022 and spoke with an Apple Support person for at least 30 minutes with no fix!!! I was advised to take the box and remote to the Apple store for fix or replacement. I hung up VERY frustrated! Then I decided to try a system upgrade and reset on the settings menu under remote. This took a while but it fixed the problem. I did have to resign into all my apps which was time consuming. WHY DIDN'T APPLE OFFER THIS SOLUTION??
I had the same experience. Thank you for sharing your experience and the resolution. It worked. Apple support staff should be trained to share this simple fix.
You are welcome and yes they should be trained!
My Apple TV 4K+ Volume Feature Not Working
