Apple Event: May 7th at 7 am PT
I’ve been using daughters iPhone8 for a few years. All of my information and logins have replaced hers. Suddenly when I try to update it’s forcing a login to iTunes, but is using her ID. When I change to my ID it forces a password change, has me login again, and starts the loop of her ID again. I’ve been updating on this phone for years. What happened?
iPhone 8 Plus, iOS 15
The correct way to use someone's iPhone is:
The previous owner (in your case = your daughter) has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Then the previous owner has to remove the iPhone from her account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with own your Apple ID.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
The correct way to use someone's iPhone is:
The previous owner (in your case = your daughter) has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Then the previous owner has to remove the iPhone from her account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with own your Apple ID.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
It’s when I try to update it reverts to her login information.
Because her credentials are still tied to that iPhone, which once belonged to her.
She has not remove the iPhone from her account.
So read again my previous post.
Click here for more support and assistance.
Thank you for your reply. I’ve had zero issues updating anything, ever. This just started today. When I go to the App Store, it’s all my information. It’s when I try to update it reverts to her login information.
App Store forcing sign in
