I was given a macbook air and when i open it up it has a circle with a exclamation mark in the inside how do i go about restarting it back to normal

I was given a macbook air a d when I open it on the screen is a circle with a exclamation mark in the middle and I know that it needs to be reset and restore how do I do that it's going to be a gift for my wife

iPhone XS

Posted on Sep 7, 2022 6:32 AM

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Question marked as Top-ranking reply

Posted on Sep 7, 2022 6:47 AM

Follow the steps in the support document you posted from to boot into recovery to install macOS.


Alternatively see here: link-> About macOS Recovery on Intel-based Mac computers - Apple Support

If you see the globe and warning symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.


1 reply
Question marked as Top-ranking reply

Sep 7, 2022 6:47 AM in response to Mikenoelnoah83

Follow the steps in the support document you posted from to boot into recovery to install macOS.


Alternatively see here: link-> About macOS Recovery on Intel-based Mac computers - Apple Support

If you see the globe and warning symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.


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I was given a macbook air and when i open it up it has a circle with a exclamation mark in the inside how do i go about restarting it back to normal

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