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Phone hot and frozen

My 11pro is hot when I use it and now it is frozen and I can't get it to do anything?

iPhone 11 Pro, iOS 15

Posted on Sep 7, 2022 4:42 PM

Reply
Question marked as Apple recommended

Wait for a few minutes for the iPhone to cool down then:

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

Posted on Sep 7, 2022 4:47 PM

3 replies
Question marked as Apple recommended

Sep 7, 2022 4:47 PM in response to vientopuro

Wait for a few minutes for the iPhone to cool down then:

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

Phone hot and frozen

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