Call quality issue on IPhone 13

Hi Good evening all..I recently bought IPhone 13 and found that audio call quality is not that good and sometimes it sounds like echo..After few minutes of talk, calls becomes too noisy and bass ..is anyone experiencing this issue?? Is it a software issue or hardware issue?

iPhone 13, iOS 15

Posted on Sep 9, 2022 10:32 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2022 5:58 PM

Greetings mohandas77,


If the behavior is occurring in a specific location, or if it only happens at certain times, then it would be best to speak with your wireless carrier to check for network issues.


To help troubleshoot, ensure your iPhone is updated, and check for carrier updates:


  1. To check for an update, tap Settings > General > Software Update.
  2. To check for a carrier update, tap Settings > General > About (a pop-up will appear if there's a carrier update available)


If the issue persists, reach out to Apple Support directly. They'll be able to check if there's a hardware issue and help isolate the cellular quality behavior.


Contact Apple for support and service - Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Sep 10, 2022 5:58 PM in response to mohandas77

Greetings mohandas77,


If the behavior is occurring in a specific location, or if it only happens at certain times, then it would be best to speak with your wireless carrier to check for network issues.


To help troubleshoot, ensure your iPhone is updated, and check for carrier updates:


  1. To check for an update, tap Settings > General > Software Update.
  2. To check for a carrier update, tap Settings > General > About (a pop-up will appear if there's a carrier update available)


If the issue persists, reach out to Apple Support directly. They'll be able to check if there's a hardware issue and help isolate the cellular quality behavior.


Contact Apple for support and service - Apple Support


Kind regards.

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Call quality issue on IPhone 13

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