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Hi community,
We received a brand new MacBook Air that wasn't working. It was confirmed by Apple that it is broken. Sometimes lemons happen- that's okay. But Apple is refusing to replace and instead refurbish. I don't want a refurbed computer to start since I paid full price. Anyone having this same issue?
MacBook Air
From what Apple Inc says through Official Retail and official Apple web stores
you have 14-days no questions asked refund policy. This separates "authorized
Apple Resellers" from Official Apple Retail.
Unless you've purchased from 'independent Apple reseller', Not an Official
Apple Retail store.. (actual Apple store; same as Apple.com portal, retail.)
There should be no question. + Apple Legal has many applicable pages.
A box so shipped also should be returned, if from Apple Inc retail online.
No issue; especially within 14-days. (Maybe extra? due to Pandemic delay?)
Or if you carried a box from Apple Store after buying, & box is not damaged;
given inspection, Official Apple Retail or Online Store; and get an adjustment.
"There are a few important things to keep in mind when returning a product you purchased online from Apple"
• Returns & Refunds - Shopping Help - Apple (US)
//www.apple.com/shop/help/returns_refund
[But I'm just a 'Volunteer' a floor sweeper and dust mopper here at ASC.
Sometimes, even my clumsy efforts go unscolded. At times I'm slow.]
Contact Apple (Get Support) via Blue link or direct Apple pages
~ see link on this page in upper right, below the header; for one.
From what Apple Inc says through Official Retail and official Apple web stores
you have 14-days no questions asked refund policy. This separates "authorized
Apple Resellers" from Official Apple Retail.
Unless you've purchased from 'independent Apple reseller', Not an Official
Apple Retail store.. (actual Apple store; same as Apple.com portal, retail.)
There should be no question. + Apple Legal has many applicable pages.
A box so shipped also should be returned, if from Apple Inc retail online.
No issue; especially within 14-days. (Maybe extra? due to Pandemic delay?)
Or if you carried a box from Apple Store after buying, & box is not damaged;
given inspection, Official Apple Retail or Online Store; and get an adjustment.
"There are a few important things to keep in mind when returning a product you purchased online from Apple"
• Returns & Refunds - Shopping Help - Apple (US)
//www.apple.com/shop/help/returns_refund
[But I'm just a 'Volunteer' a floor sweeper and dust mopper here at ASC.
Sometimes, even my clumsy efforts go unscolded. At times I'm slow.]
Contact Apple (Get Support) via Blue link or direct Apple pages
~ see link on this page in upper right, below the header; for one.
You have 14 days from the date of purchase to return it for a refund.
Broken out of the box computer?
