how do i message apple to help me

See the Apple Support article(s) below. 

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.   *

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

If necessary, use Twitter or Messages.

Apple on Twitter

Messages chat with Apple