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I just purchased Roku for my son. I subscribe to AppleTV+ and he should have it through Family Sharing. When he signs in on the AppleTV+ app on Roku it doesn’t seem to recognize the family sharing and wants him to accept a free trial. If we try to accept the free trial it rejects it and says there is already a subscription through sharing. It puts us back to main screen and the only option is for the free trial again. He cannot access AppleTV+. Is there a solution?
3930X,
See:
How to use the Apple TV channel on your Roku® streaming device
https://support.roku.com/article/360036652634
and the links on this page Get the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console - Apple Support --> https://support.apple.comHT209440
Sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
See:
How to use the Apple TV channel on your Roku® streaming device
https://support.roku.com/article/360036652634
and the links on this page Get the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console - Apple Support --> https://support.apple.comHT209440
Sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Same with us. All of our family members get prompted for a 3 month trial. BUT, they didn’t sign up for it and if they scroll down, they can see the shows they’ve been watching on AppleTV+ on their computer/iPads. If they click on a specific show, it gives options to “play first episode” and “sign up for free trial” as if they don’t have access, but they can actually view and play ALL episodes. So in our case, it seems like a GUI bug that prompts for 3 month trials in several places but does actually allow them to see all AppleTV+ content.
I should add, the family member first logged in, scanned the QR code, then clicked “claim” on the free trial, THEN hit cancel and brought them back to needing to scan another QR code which once that was done, seemed to have them logged in (with the exception I said above where the GUI implies they need to sign up for a trial, but everything is actually working)
AppleTV+ on Roku
