I can’t make payments to my Apple ID account with me debit card
My payment to my Apple ID account was not completed
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My payment to my Apple ID account was not completed
If a payment method can’t be charged
If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.
See which payment methods are accepted in your country or region.
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.
Get more help
If a payment method can’t be charged
If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.
See which payment methods are accepted in your country or region.
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.
Get more help
I can’t make payments to my Apple ID account with me debit card