Does Apple consider this flaw not important enough to fix or what?

Question

Level 1

16 points

Does Apple consider this flaw not important enough to fix or what?

I just got the magic keyboard to use with IPad Air 5th. None of the 3 finger gestures work. I see here that people has been reporting that flaw since update IOS 15 was pushed nevertheless Apple has not fixed it.

I contacted Apple Care last week, we spent about an hour with them telling me to check this and do that. Nothing worked, finally the representative told me that other people had been reported this same problem and it would get fixed with the update that was pushed today, Sept 12. Well it didn’t fix it.

Does anybody have a clue why they have ignored this problem for such a long time?

Thanks

iPad Air 5 Wi-Fi

Posted on Sep 12, 2022 1:56 PM

Reply

Answer 1

LotusPilot

Level 10

304,676 points

Sep 12, 2022 5:43 PM in response to lacovi

Yes, I’m fully conversant with the gestures - as documented in the links already provided - and as confirmed by your subsequent screenshot.

As already commented, I don’t doubt that you have a problem - however, if the problem were commonplace, this community would be flooded with similar complaints.

Given your reported difficulties and evident frustration, I both suggest and recommend that your perform a Factory Restore. This procedure will install a fresh copy of the most recent version of iPadOS supported by your iPad - this being iPadOS 15.7:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Reply

Answer 2

LotusPilot

Level 10

304,676 points

Sep 12, 2022 5:31 PM in response to lacovi

Allow me to rephrase my earlier reply…

Available Trackpad gestures for iPadOS15 are documented here:

Trackpad gestures for iPad - Apple Support

As a regular contributor within the iPad Apple Support Community, whilst not suggesting that you don’t yourself have a problem, I don’t recall seeing recent/regular complaint of issues with Touchpad gestures.

Reply

Answer 3

LotusPilot

Level 10

304,676 points

Sep 12, 2022 4:45 PM in response to lacovi

Available Trackpad gestures for iPadOS15 are documented here:

Trackpad gestures for iPad - Apple Support

As a regular contributor within the iPad Apple Support Community, whilst not suggesting that you don’t yourself have a problem, I don’t recall seeing regular complaint of issues with Touchpad gestures.

Reply

Answer 4

lacovi Author

Level 1

16 points

Sep 12, 2022 5:36 PM in response to LotusPilot

Well my complaint is current and as I mentioned on my post I spent at least one hour on the phone with an Apple representative and he finally realized there was nothing else that we could try to make it work. These gestures are the ones that don't work:

Reply

Answer 5

lacovi Author

Level 1

16 points

Sep 12, 2022 6:56 PM in response to lacovi

Yeah, instead I decided to order a non Apple keyboard and see if I have the same problems. I don’t want to go trough the whole setting up process again and end in the same place. If this other keyboard works then I’ll confirm is the problem originates with the M Keyboard. If I have the same problem then I’ll know the problem is with the IPad, and maybe then I’ll do the factory reset or send it back. Thanks.

Reply

Answer 6

lacovi Author

Level 1

16 points

Sep 12, 2022 5:29 PM in response to LotusPilot

Hi,

Maybe you missed this:

Reply

Does Apple consider this flaw not important enough to fix or what?

Similar questions