homekit not working

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Level 1

8 points

homekit not working

HomeKit works fine when I’m home, but will not respond at all when I’m off my home wifi and on LTE or 5G. Went thru everything possible with Apple support to no avail. Was told to wait for the new update and that should take care of it. Just updated to ios15.7 and that did not do anything for me. Then updated to ios16. Still the same. AppleKit just will not work when off the home wifi.

Any ideas.?

FYI,, When using Google Home, all works perfectly. Maybe Apples HomeKit was not meant to be.

Posted on Sep 12, 2022 2:39 PM

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Answer 1

Top-ranking reply

stevejobsfan0123

Level 9

54,442 points

Sep 12, 2022 3:43 PM in response to franduz

Got it. At this point I'd probably try removing the Apple TV from your home and then adding it again.

In the Home app, tap and hold on the Apple TV. Tap Accessory Details. Scroll to the bottom, and tap Remove Accessory. Then add it to your home again. Make sure it gets set up as a hub again per: Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub - Apple Support

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Answer 2

Sep 12, 2022 3:23 PM in response to franduz

Hmmm, well that narrows down the issue.

On the Apple TV, make sure that you are the default user under Users & Accounts.

Go to Settings > AirPlay & HomeKit, make sure the settings there look correct. Once I'm in front of my Apple TV again I can check into what other troubleshooting you can try.

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Answer 3

franduz Author

Level 1

8 points

Sep 12, 2022 6:51 PM in response to stevejobsfan0123

It’s working.

As previously mentioned. I have 2 Apple TVs. Model: A1626 and Model: A1842.

Setting on A1842 (living rm tv) is CONNECTED on My Home Hub.

Setting on A1625 (bedroom tv) is DISABLED on My Home Hub.

With the Setup this way, everything shows and works normal. No problems.

It will NOT work if the two are reversed.

A1625 (bedroom tv) is supposed to be a 4th generation, but it has to be DISABLED in My Home Hub Settings in order for HomeKit to work on my iPhone-13 mini.

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Answer 4

Sep 12, 2022 2:41 PM in response to franduz

Which device (i.e. Apple TV, HomePod, or iPad) are you using as your Home hub?

Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub - Apple Support

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Answer 5

franduz Author

Level 1

8 points

Sep 12, 2022 2:50 PM in response to stevejobsfan0123

Apple TV. Have 2 of them. Models A1625 and A1842.

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Answer 6

Sep 12, 2022 2:53 PM in response to franduz

Do you see them both in the Home app on your iPhone?

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Answer 7

franduz Author

Level 1

8 points

Sep 12, 2022 2:57 PM in response to stevejobsfan0123

Yes. Also in “Home Hubs & Bridges”, where they show as Standby.

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Answer 8

Sep 12, 2022 3:08 PM in response to franduz

They both say Standby? Are there any devices under Home Hubs & Bridges that say "Connected?"

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Answer 9

franduz Author

Level 1

8 points

Sep 12, 2022 3:12 PM in response to stevejobsfan0123

None.

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Answer 10

franduz Author

Level 1

8 points

Sep 12, 2022 3:34 PM in response to stevejobsfan0123

Yes, in Settings, I’m shown as the Default User. Also checking AirPlay and HomeKit Settings, My Home Hub shows Connected.

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Answer 11

Sep 12, 2022 3:37 PM in response to franduz

OK... just to confirm again, in the settings on your Apple TV, the home hub shows Connected. But on your iPhone in the Home app, that same Apple TV shows as Standby?

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Answer 12

franduz Author

Level 1

8 points

Sep 12, 2022 3:39 PM in response to stevejobsfan0123

Correct.

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homekit not working

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