Can I exchange my iPhone 13 case for a new one if mine is chipping?

Can I exchange my iPhone 13 case for a new one if mine is chipping after a few months?

[Re-Titled by Moderator]

iPhone 13 Pro

Posted on Sep 12, 2022 10:22 PM

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iPhone 13 Pro 3rd party component I recently tried to trade in my IPhone 13 Pro that I have owned from new. i have never had it repaired and never had a problem with it. i completed the apple trade in page for a new iPhone 15 pro…stating phone 13 pro in excellent content and no issues. The online estimated trade in value was £430 so I decided to trade in phone for iPhone 15 pro. after receiving my iPhone 15 pro via courier I received a return box for my iPhone 13 Pro sending iPhone to Apple’s trade in team. a couple of days later I was shocked and dumbfounded by an email that said my iPhone 13 Pro had 3rd party components!! I have had the iPhone 13pro from new via an upgrade through virgin mobile. I even placed a case on iPhone without my fingers touching iPhone and put a screen protector on with seconds of opening iPhone box ( I know a bit annal) but I like to know that my iPhone case will be pristine for all the time I own the iPhone. the Apple trade in said the trade in value was in fact not £430 but £0.00! I cannot Apple to dispute the trade in value and statement about 3rd party competent that seems to be the camera! I having having repaired my iPhone pro 13!! I did check online and it seems that an iso16 update can cause a 3rd party competent issue!! contacting apple restating that I have never had my iPhone repaired and pointing out there is a iso16 update issue that can cause the iPhone to state 3rd party competent was of little use. 1) I asked for a revaluation and got the same £0.00 response. 2) the online customer service team could not help. everyone seems to think I am lying! 3) I contacted customer service and spoke to a senior customer service agent who again did not believe me and was not aware of any iso16 update problems. 4) I asked this agent to contact apple’s IT department to check if there is an issue as stated online and he refused!! 5) I have been advised that I get the iPhone back and take it to an Apple Store though the senior agent has said he does not know how they check iPhones for trade in and there is no guarantee they will not say the same as trade in team about 3rd party component.
2851 6

1 reply

Rudegar

Level 10

180,186 points

Sep 13, 2022 12:19 AM in response to rum_hamz

it have a warranty

Legal - Hardware Warranties - Apple

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Can I exchange my iPhone 13 case for a new one if mine is chipping?

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