Incorrect APN settings by default

Since I upgraded to an iPhone 13 Pro, 5G service is often unavailable and just Edge is working. I found out that the reason must be based on incorrect settings of APN etc. in the mobile data network.

During a trip in Japan I used an OCN data SIM, the corresponding APN settings were installed via a config profile. My mobile network settings in iOS since then are always incorrect, so I have to change them manually.

I deleted the OCN profile already years ago, but when I tap on "Reset Settings" in the mobile data section, they immediately show up again. Also "Reset Network Settings" or backing up in iCloud and restore doesn't fix the problem.


I found one thread here where somebody had the same issue, and it was suggested to build a custom config profile with the correct APN settings. I did so, but cannot install it, the phone says there is already a profile installed. But no one is listed. So it maybe wasn't uninstalled completely - is there any way to reset or overwrite the "default" settings, or any other ideas which could help not ending up in giving up my 14 years old backup?

Thanks :)

iPhone 13 Pro

Posted on Sep 13, 2022 4:12 AM

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2 replies

Sep 13, 2022 4:36 AM in response to aazie

Please contact your carrier they need to either release a Carrier Settings or offer to change the SIM or change the APN Settings for you. This is not an iPhone issue. Please read the Apple article below.


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Sep 13, 2022 5:41 AM in response to SravanKrA

Yes I tried everything stated in the article.

As it says "To revert to your carrier's default APN information, go to Settings > Cellular > Cellular Data Network > Reset Settings. If you installed a configuration profile, the profile's default information will be used instead." and that is the case, old settings from the former SIM are used, which were installed via profile. The problem is just that no profile is listed as installed.


My current carrier doesn't provide any profile, the correct settings should be set automatically. The hotline suggests to ask Apple for support, they think it must be an iOS bug.

What I tried in addition was to uninstall the eSIM profile, and redownload it. Also, I put in a different physical SIM card. But in both cases, the settings were still the "wrong" default ones...

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Incorrect APN settings by default

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