white screen on apple tv suddenly

I had it on and suddenly it was white (or light grey). Sound was on. I tried buttons, nothing worked. I unplugged everything and reset. it. Same thing, no difference. Tried something I saw online with pushing menu and TV buttons, did it 4 times, nothing. I now also have no sound.

Apple TV 4K, tvOS 11

Posted on Sep 13, 2022 12:45 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2022 10:57 AM

Hey havluvr,


It sounds like you've tried some great troubleshooting steps already.


We'd recommend trying the steps in this article as the issue may be related to the connection with the Apple TV and the TV you're connecting it to: If your Apple TV doesn't turn on - Apple Support


"Try these steps

After each step, see if your issue has resolved.

  1. Unplug both ends of the HDMI cable, then firmly plug them back in. Or try using a different HDMI cable to see if the cable causes the issue. Then in the television menu, make sure that you select the HDMI input that matches the HDMI port connected to the Apple TV. 
  2. Unplug your television and your Apple TV from power, then plug both back in.
  3. Try to restore your Apple TV.


Still need help?

  • Try a different HDMI port on your television, starting with HDMI 1 or Input 1.
  • If you see the Apple logo and then a black screen, hold Menu and Volume Down for 6 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.
  • If you're using a receiver or an HDMI switch, one of these might be the issue. Connect your Apple TV directly to the television instead of using the receiver or HDMI switch. If you now see the Apple TV Home screen, connect your receiver or HDMI switch one at a time. After each additional device is connected, check that you still see the Home screen on your television. 

If you still can’t see a picture on your television, hear sound, or only see the Apple logo, contact Apple Support."


Thanks!

1 reply
Question marked as Top-ranking reply

Sep 16, 2022 10:57 AM in response to havluvr

Hey havluvr,


It sounds like you've tried some great troubleshooting steps already.


We'd recommend trying the steps in this article as the issue may be related to the connection with the Apple TV and the TV you're connecting it to: If your Apple TV doesn't turn on - Apple Support


"Try these steps

After each step, see if your issue has resolved.

  1. Unplug both ends of the HDMI cable, then firmly plug them back in. Or try using a different HDMI cable to see if the cable causes the issue. Then in the television menu, make sure that you select the HDMI input that matches the HDMI port connected to the Apple TV. 
  2. Unplug your television and your Apple TV from power, then plug both back in.
  3. Try to restore your Apple TV.


Still need help?

  • Try a different HDMI port on your television, starting with HDMI 1 or Input 1.
  • If you see the Apple logo and then a black screen, hold Menu and Volume Down for 6 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.
  • If you're using a receiver or an HDMI switch, one of these might be the issue. Connect your Apple TV directly to the television instead of using the receiver or HDMI switch. If you now see the Apple TV Home screen, connect your receiver or HDMI switch one at a time. After each additional device is connected, check that you still see the Home screen on your television. 

If you still can’t see a picture on your television, hear sound, or only see the Apple logo, contact Apple Support."


Thanks!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

white screen on apple tv suddenly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.