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Does Apple care cover Water damage?

Hi! I have apple care and took my computer to get diagnosed after it got water damage. The diagnoses was that it only needed it’s screen replaced. Can I send it in the mail to get it fixed and will it be completely covered by Apple care?


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 10.12

Posted on Sep 13, 2022 7:24 PM

Reply
3 replies

Sep 13, 2022 8:13 PM in response to samanthafromdothan

Depends on what the damage is. Apparently they may not cover submersion, such as dropping one in a bathtub. But they might cover a drink spill. Here are the current terms in the US for Macs.


https://www.apple.com/legal/sales-support/applecare/applecareplus/2209/220907_applecareplusmac_us.pdf
3.2 Services for Accidental Damage from Handling (“ADH Service”)

If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (e.g., drops and damages caused by liquid contact from spills) (“ADH”), Apple will, at its discretion and subject to the service fee described below, either (i) repair the defect using new or previously used genuine Apple parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used genuine Apple parts and has been tested and passed Apple functional requirements. Exclusions apply as described below.
*****
4.1 Hardware Service and ADH Service
Apple may restrict Hardware Service and ADH Service to the country where the Covered Equipment was originally purchased.

Apple will not provide Hardware Service or ADH Service in the following circumstances:

(d) To repair damage, including excessive physical damage (e.g., products that have been crushed, bent or submerged in liquid), caused by reckless, abusive, willful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended by Apple;


Does Apple care cover Water damage?

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