Internet connectoom

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Level 1

4 points

Internet connectoom

my MacBook Air has only connected to my home wood service for the past few years. I just switched home services and cannot get online now. It says I am online, but I cannot access anything. Any ideas?

MacBook Air

Posted on Sep 14, 2022 6:06 PM

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Answer 1

Top-ranking reply

John Galt

Level 10

155,060 points

Sep 14, 2022 6:41 PM in response to Meamotta

I am assuming you are connected to your wireless network, but that network is not connected to the Internet, meaning you can't load web pages, etc. I suspect that problem resulted from some change to your network or ISP.

Excerpted from Connect to the internet with your Mac - Apple Support:

Learn what to do if your Mac doesn't connect to the internet after joining the Wi-Fi network.

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Answer 2

John Galt

Level 10

155,060 points

Sep 15, 2022 11:56 AM in response to Meamotta

What does the Wireless Diagnostics Summary page indicate?

It should look like this:

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Answer 3

Meamotta Author

Level 1

4 points

Sep 15, 2022 10:16 AM in response to John Galt

I can connect and load pages with my work computer, but not my MacBook Air. I changed my wife provider two days ago, so there is a change. It’s just that it’s only impacting my personal laptop, not my work laptop which is running fine.

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Answer 4

Meamotta Author

Level 1

4 points

Sep 16, 2022 9:46 PM in response to John Galt

I can’t seem to pull it up after running the wireless diagnostic. Not sure why that is. It may be my ignorance in knowing how to view it, however. I click on it after it runs and nothing come up. Very frustrating. I have an appointment at the Genius bar tomorrow. fingers crossed we can figure it out. This has been very frustrating. I am hoping I can back things up on my hard drive. I wrote a novel and it’s on my hard drive, and I’m terrified I’m gonna lose the copy. I will let you know how it goes. Thank you so much for your help.

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Answer 5

John Galt

Level 10

155,060 points

Sep 16, 2022 10:43 PM in response to Meamotta

I am hoping I can back things up on my hard drive. I wrote a novel and it’s on my hard drive, and I’m terrified I’m gonna lose the copy.

That shouldn't be related to the ability to get online. Is something else wrong?

If you don't already use Time Machine, start using it: Back up your Mac with Time Machine - Apple Support.

Don't learn the hard way: https://corecursive.com/remote-developer/#tom-clancy-enters

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