I just bought a new iphone8. iCloud backup is on my Mac. When I connect using itunes, it doesn't show device, and then the Install Update prompt, which never seems to end, doesn't want to work after.
Is there another way to update iTunes, I can see the Backups in there to use.
thanks
AJB
Hey there Ajb136,
Here are the next steps to take If your computer doesn't recognize your iPhone, iPad, or iPod.
Regarding what you also mentioned that sounds like you want to back up your iPhone prior to updating it, this can also be done another way using Wi-Fi and iCloud:
If you need more help should the links above not help, we recommend letting Apple know what's been tried so far, and they'll be in the best position to continue troubleshooting this further with you: Get Support
Cheers!
Hey there Ajb136,
Here are the next steps to take If your computer doesn't recognize your iPhone, iPad, or iPod.
Regarding what you also mentioned that sounds like you want to back up your iPhone prior to updating it, this can also be done another way using Wi-Fi and iCloud:
If you need more help should the links above not help, we recommend letting Apple know what's been tried so far, and they'll be in the best position to continue troubleshooting this further with you: Get Support
Cheers!
it seems forever to download. and says, Download unsuccessful - Is there a better way?
