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iphone 4 will not charge

I have had my iphone 4 for about three weeks, and last night I tried to plug it in to a computer to charge. The charge icon in the battery does not come on, and the phone charges extremely slow. Over 12 hours, it went up 30%.

Has anyone seen this before, and what shoud I do? I do not have a Apple retail store close, so If I do ended up needing to send it in, I will be without a phone for atleast a week.

I did contact Apple support, and they want me to restore the phone, but I will lose all of my contacts (I did not sync my phone after adding contacts). They did say that they think I can back up my contacts wirelessly with my gmail account, but I cannot find any information on how to do this.

Any help is greatly appriciated.

iphone 4, iOS 4

Posted on Aug 12, 2010 3:01 PM

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11 replies

Aug 12, 2010 3:07 PM in response to jarrod7219

Mac or Windows?

Contacts are designed to be synced with a supported address book application on your computer.

Any difference when connected to the power adaptor?

Do you have another USB dock connector cable available to rule out a problem with the cable shipped with your iPhone?

You can pay $29 for expedited delivery for an exchange under warranty - the exchange is shipped to you in advance and you use the same box to return your existing iPhone. This is free with the AppleCare extended warranty.

Aug 12, 2010 7:45 PM in response to jarrod7219

So I have tried multiple docking cords, all with the same results. I have tried three different PCs, and one Mac. I have also tried two different docking chargers. On the docking chargers, the device realizes that it is hooked to something, the phone shows on the screen "this device is not optimized for use on this phone." I have plugged in the phone to the Apple wall charger that came with the phone, same result- very slow charge.

I just tried to call Apple support, but they are closed. Guess I will try tomorrow.

Message was edited by: jarrod7219

Aug 13, 2010 8:28 AM in response to jarrod7219

jarrod7219 wrote:
Also, the phone does nothing when plugged in- it does not say it is not charging, it just chooses not to do anything.

If you have tried more than one computer and the wall outlet does not work;
it's either the cable or the phone. If you have tried a different usb cable then the phone is probably defective.

iphone 4 will not charge

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