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Susanneah Author

Level 1

8 points

Re how does Apple Care Plus/AIG work?

Re Apple Care Plus/AIG - my monthly subscription payments are locked in, and I've paid them $250Aud + to receive my replacement phone - but after 3 WEEKS since my claim was approved, NO 'tracking number' email from either AIG or Apple has shown up. So I don't get a replacement iPhone?

Plus, Apple has now cancelled my first device Serial Number, and in the process has changed their/AIG's case number 3 times! Plus, they both now state a totally unknown phone contact for me.

iPhone 11, iOS 15

Posted on Sep 15, 2022 9:59 PM

Best reply

babowa

Level 9

78,115 points

Posted on Sep 15, 2022 10:41 PM

We are all other users here and are unable to help - you need to work with Apple and the insurance company.

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Re how does Apple Care Plus/AIG work?

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