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Unable to make a purchase using my apple account balance!

I have well over whats needed for making a purchase in the apple store, i have been trying to make a purchase online using the same for the new iPhone 14 pro but in vain. every-time i try it says "Your payment authorization failed. Please verify your information and try again, or try another payment method." need help

iPhone 14 Pro

Posted on Sep 16, 2022 1:52 PM

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Question marked as Apple recommended

Thank you for checking through all those possibilities ..

Commiserations on the long wait time for calls ... am guessing many companies have staff shortages.


Wondering if your Apple balance availability could be held up by the process of a cancelled order.


When making a purchase, some products available in the online store may offer a link to chat online with a specialist to help with the purchase.


Eg: for iPhone purchase on this page:

Buy iPhone 14 Pro and iPhone 14 Pro Max - Apple


in the bottom right hand corner of page:

step1-chat-specialist

Posted on Sep 17, 2022 5:22 PM

24 replies

Sep 23, 2022 6:14 PM in response to Kokkirala

I found the fix 😀😀. My order got processed!!


Step 1: call customer support and get your call transferred to sales team


Step 2: Tell them your issue and suggest them that you will place the order with debit/credit card and ask them to change the payment method. They have the option to do it.


Step 3: Your Order will get processed

Sep 25, 2022 8:43 PM in response to Kokkirala

I've been having the same issue when trying to purchase an Apple Watch 8 and AirPods. Made multiple calls to no solution. One rep tried placing the order for me and ran into the same error message - "Your payment authorization failed. Please verify your information and try again, or try another payment method." I'm also having a problem with adding my Apple Account to my Wallet - "Cannot Add Card Your Apple Account Balance cannot be added to Wallet at this time."

Unable to make a purchase using my apple account balance!

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