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iPhone 14

Transfer from iPhone X to IPhone 14 fails after everything appears complete including credit card updates in wallet with message “data transfer cancelled”. Attempted 3 times.

Posted on Sep 16, 2022 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2022 12:03 PM

Hello Appleade9,


Congratulations on your new iPhone 14! Being able to transfer data to your new iPhone from the iPhone X is important and you've come to a great place for help! It sounds as though you're having issues when trying to transfer data via Quick Start as outlined in the following article.


Use Quick Start to transfer data to a new iPhone or iPad


If you're having issues transferring data via Quick Start, have you tried transferring data via a different method such as restoring a backup from iCloud or iTunes? If not, trying this step can help with resolving the issue. You can find the steps for restoring to an iCloud backup below, you can find steps for restoring to an iTunes back up in the following article.


"How to transfer your iCloud backup to your new device"

  1. "Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 
  2. Follow the steps until you see the Wi-Fi screen.
  3. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup.
  4. Sign in to iCloud with your Apple ID and password. 
  5. When asked, choose a backup. Make sure that it's the correct one by checking the date and size of each. Learn what to do if you're asked to update to a newer version of iOS or iPadOS.
  6. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can't remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it." 
  7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device."


Use the Finder or iTunes to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Let us know how that goes!

1 reply
Question marked as Top-ranking reply

Sep 20, 2022 12:03 PM in response to Appleade9

Hello Appleade9,


Congratulations on your new iPhone 14! Being able to transfer data to your new iPhone from the iPhone X is important and you've come to a great place for help! It sounds as though you're having issues when trying to transfer data via Quick Start as outlined in the following article.


Use Quick Start to transfer data to a new iPhone or iPad


If you're having issues transferring data via Quick Start, have you tried transferring data via a different method such as restoring a backup from iCloud or iTunes? If not, trying this step can help with resolving the issue. You can find the steps for restoring to an iCloud backup below, you can find steps for restoring to an iTunes back up in the following article.


"How to transfer your iCloud backup to your new device"

  1. "Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 
  2. Follow the steps until you see the Wi-Fi screen.
  3. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup.
  4. Sign in to iCloud with your Apple ID and password. 
  5. When asked, choose a backup. Make sure that it's the correct one by checking the date and size of each. Learn what to do if you're asked to update to a newer version of iOS or iPadOS.
  6. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can't remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it." 
  7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device."


Use the Finder or iTunes to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Let us know how that goes!

iPhone 14

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