Broken glass

Does Apple care cover back broken glass?

and what’s the process

iPhone 13 Pro Max

Posted on Sep 16, 2022 3:46 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2022 12:20 PM

Hi mirella135,


Provided you have AppleCare+ and incidents available, broken glass on the front or back would be covered under the accidental damage protection.


Options will vary by region, but generally you'd either sent it into Apple, take it into an Apple Store or Apple Authorized Service Provider and pay the accidental damage fee.


As these options can vary, the best recommendation we can make is to contact Apple Support directly. You can see contact options here:


Cheers!

1 reply
Question marked as Top-ranking reply

Sep 20, 2022 12:20 PM in response to mirella135

Hi mirella135,


Provided you have AppleCare+ and incidents available, broken glass on the front or back would be covered under the accidental damage protection.


Options will vary by region, but generally you'd either sent it into Apple, take it into an Apple Store or Apple Authorized Service Provider and pay the accidental damage fee.


As these options can vary, the best recommendation we can make is to contact Apple Support directly. You can see contact options here:


Cheers!

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Broken glass

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