Broken glass
Does Apple care cover back broken glass?
and what’s the process
iPhone 13 Pro Max
Does Apple care cover back broken glass?
and what’s the process
iPhone 13 Pro Max
Hi mirella135,
Provided you have AppleCare+ and incidents available, broken glass on the front or back would be covered under the accidental damage protection.
Options will vary by region, but generally you'd either sent it into Apple, take it into an Apple Store or Apple Authorized Service Provider and pay the accidental damage fee.
As these options can vary, the best recommendation we can make is to contact Apple Support directly. You can see contact options here:
Cheers!
Hi mirella135,
Provided you have AppleCare+ and incidents available, broken glass on the front or back would be covered under the accidental damage protection.
Options will vary by region, but generally you'd either sent it into Apple, take it into an Apple Store or Apple Authorized Service Provider and pay the accidental damage fee.
As these options can vary, the best recommendation we can make is to contact Apple Support directly. You can see contact options here:
Cheers!
Broken glass