New iPhone 13 stuck on "Preparing to transfer..."
As the title says, I got a new iPhone 13 and it's stuck on the "Preparing to transfer..." screen when trying to do quick setup.
iPhone 13
User profile for user:
K_Faith
User level:
Community Specialist
Hello ll0669,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with using Quick Start to transfer your data to your new iPhone. This article is helpful when it comes to using Quick Start to transfer your data: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support
If it seems to be stuck, have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, or 13
- Press and hold either volume button and the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
We hope this helps.
Cheers!