Videos sent from iCloud not uploading

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Videos sent from iCloud not uploading

So long story short, got a new iPhone, Eid iCloud back up all but 6 videos didn’t move over for some odd reason. Person at the store had me send it from my old phone to my new one via iMessage. Well here I am 6 hours later with them just spinning. Have not finished downloading, and I’m hoping for the best because I’d be pretty bummed if I can’t get them. Anyone have this issue? And was there a solution? I even sent the videos to my boyfriend and only one finished downloading but not the other five.

Posted on Sep 16, 2022 11:31 PM

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Answer 1

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ASTRO24

Community Specialist

Sep 20, 2022 2:22 PM in response to Brittbritt77777

Hi Brittbritt77777,

Thanks for posting in Apple Communities.

With your videos still not loaded this could be because they are large files and/ or you're not connected to a stable Wi-Fi connection. If you use iCloud Photos, the videos wouldn't be in your iCloud backup. They would be synced to iCloud and you can download them directly from iCloud. The download can be done directly from iPhone or a computer.

To download the videos directly from your iPhone:

On iCloud.com, tap Photos.

Tap Select, then tap a photo or video. To select multiple photos or videos, tap more than one. To select your entire library, tap Select All.

Tap the more button .

Choose Download, then tap Download to confirm.

Find these and more steps in Download iCloud photos and videos

You can find a complete breakdown of what is stored in an iCloud backup.

What does iCloud back up?

Regards.

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Videos sent from iCloud not uploading

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