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sudheesh16 Author

Level 1

5 points

Face ID not working properly on iPhone XS Max

Face ID not working

[Re-Titled by Moderator]

iPhone XS Max, iOS 16

Posted on Sep 17, 2022 12:33 AM

Top-ranking reply

Smilin-Brian

Level 9

56,179 points

Posted on Sep 18, 2022 7:52 PM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

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Face ID not working properly on iPhone XS Max

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