My refund got refunded but I didn’t get any money.

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Level 1

4 points

My refund got refunded but I didn’t get any money.

A few days ago, I made a purchase on the App Store of $3.99 with money I received through Apple Pay on iMessage. I refunded that purchase, as it didn’t work as intended. The day after, the claim said “refunded.” Now, 4 days later, I still haven’t received my money back. When will I get my money back? Other articles say my in store balance should take 48 hours to appear, and all others could take until 30 days. Where does Apple Pay fall within those categories?

Posted on Sep 17, 2022 11:53 AM

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Answer 1

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Raicya

Level 10

208,449 points

Sep 17, 2022 1:39 PM in response to Blue_Pigron

See this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

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When will I get the money back?

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

Click here for more support and assistance.

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My refund got refunded but I didn’t get any money.

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